Terms and Conditions

Ordering

1. Orders on branded items must have a minimum value of R2000 and orders on unbranded items
   must have a minimum value of R1000 to qualify for the prices reflected on the FE Promo
   website.
2. All branded orders will be quoted and are subject to the availability of products.
3. All quotations are valid for a period of 7 days from the date of the quotation
4. Orders will only be processed on acceptance of the Sales Order in writing and a deposit payment
   of 70%.
5. FE Promo cannot be held responsible for incorrect product selection.  It is the customers
   responsibility to determine that the products ordered are suitable or correct for the purposes of
   the intended use of the products by the customer and/or its customers.
6. All quotes are subject to stock availability at the time of confirming the order.  Stock changes on
   a daily basis and therefore stock availability cannot be guaranteed until an order is confirmed
7. Lead times are calculated from artwork approval.

Artwork:

1. All artwork provided by client must be print ready vector artwork
2. Acceptable artwork formats for branding are .AI, .pdf, .EPS, .cdr, .eps and the maximum file size
   limit is 20MB.
3. Any revisions done on your artwork to get it to the correct format will be at an additional cost of
   R500 excl. VAT.
4. Any delay in providing your artwork and/or receiving your artwork approval and changes
   requested to be made to the artwork could affect the delivery date
5. Branding cancelled after layouts have been generated and approved will be charged for at
   R350.00 excl. VAT per layout done.
6. No branding will be done until client sign off on the artwork layout. Any changes required, we
   will issue a new layout for final proofing before production starts.
7. We will furnish the customer with an artwork approval via e-mail, illustrating the appearance of
   the artwork on the customers chosen product. This must be checked thoroughly by the customer
   in respect of, inter alia, spelling, fonts, colours (stipulate pantones if you require them and they
   are not shown), sizes, etc. and signed off.
8. Layouts sent in colour via email are not a true reflection of the colour but a mere indication of
   what the product will look like.
9. We will not be held responsible for any spelling or artwork errors once approved by you.
10. The customer understands that the branding of promotional products is not always permanent
    and may wear off over time.
11. Printing colours will be matched as close as possible to Pantone colours or swatches supplied.
    We do not guarantee 100% colour match. We cannot guarantee 100% colour consistency on
    different materials.

BRANDING
Branding will only commence once 70% payment for stock and branding has been received and artwork
has been approved. We provide the following types of branding:

• Digital Printing
• Direct to product Printing
• Embroidery
• Screen Printing
• Pad Printing
• Sublimation printing
• Vinyl Stickers
• Laser Printing

PAYMENT

• Payment for branded goods to be made via EFT.
• Payment for online orders (unbranded goods) can be made online

SAMPLES

• Samples of promotional products (branded and unbranded) can be provided to the client at
  a cost.
• Returns on electronic products, food items and personal care products will not be accepted.
• All samples must be returned in their original condition and packaging to qualify for refund
  or credit.

CANCELLATION

• Cancellation of an order once the sales order has been processed and the products purchased will incur a handling fee of 25% of the cost of the order.

RETURNS AND REFUNDS

• Unbranded goods may be returned to us and the cost associated with the return will be for the clients account.
• To ensure a refund / credit, products must be returned in the original condition including the original packaging.
• Branded orders may not be returned unless the branding is faulty or incorrect.
• No refunds / credits on branded goods.